Orders over $175 before tax and excluding release product are eligible for free shipping, the option will appear during the checkout process.

Release product means any footwear, apparel, and accessories that has a release date.

Our flat rate shipping cost is $8. You have the option to add a signature requirement upon delivery for an additional $5. Unlike general products, all release products will be delivered via UPS ground with signature-required automatically added on at the cost of $15 to ensure safe delivery.

Should you need to return

The following timeline can be utilized as a guideline for estimated delivery times:

Domestic: UPS Ground / 2 - 5 business days to process and ship your order, 5 - 10 business days once shipped based on your location.

Once your order has been shipped, you will receive an email with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Please note: tracking information may take up to one (1) business day to be updated after your order has been shipped.

If the address needs to be changed after an order is placed please contact us at support@atmosusa.com within the first 24 hours of placing the order. We will do our best to change the address, but cannot guarantee since we process orders as quickly as possible.

Unfortunately, we do not ship internationally.

You have 20 Days from when your order is shipped to process a return for eligible items. Release product means any footwear, apparel, and accessories that has a release date, is FINAL SALE. All Sale items, Jewelry and Beauty items are FINAL SALE.

Products must be in original, unused condition without any tags removed, and the shoe box must be in original condition. I If the shoe box is returned damaged by tape, writing, labels or swapped with a completely different box you will be charged a $20 fee and the item(s) will be sent back to the shipping address. When returning shoes, the return will be rejected if the shoe box is used as the external shipping box.

- Product must be in unused condition with tags attached, and the shoe box must remain in original condition. If a product is altered, damaged, or in unsellable condition - you return will be denied, you will not receive a refund, and our distribution center will not resend your items back to you.

- Release products, Jewelry products, Beauty products, discounted merchandise, and any product noted as FINAL SALE during checkout are not eligible for a refund. If you return these items, you will not receive a refund and our distribution center will not resend your items back to you.

**Due to COVID-19, we are currently not accepting returns in-store. All in-store purchases are Final Sale.

If your product is damaged, you received the wrong size, or any other similar cases, please contact support@atmosusa.com.

Because of the nature of release products, we do not accept any returns for any purchases that launch on release dates or are purchased via raffle, or any other product that launches with a release date.

After you’ve received your order shipment confirmation, you’ll find a link to atmosusa.returnly.com to see if your item is eligible and start your return process. Original shipping is not refunded unless there was an order error or exception. The return shipping cost of $8 will be deducted from your refund.

All refund payments are initiated after the product has been received to our warehouse. Once processed and approved,  it usually takes 3 - 5 Business days to reflect on your bank statement. The return shipping cost of $8 will be deducted from your refund.

Need to start a return? Head to returns.atmosUSA.com.

To learn more about EQL Raffle and how it works, please click here